Service Delivery and Digital Handover

Order scope

• Exact result, formats, page or file count.
• Languages, platform, integrations, materials, and access.
• Stages, timing, price, payments, revisions, and support.
• Acceptance criteria and delivery method.

Start and timing

A stage starts after the conditions in the written scope are met: approval, due payment, materials, and access. A required customer delay moves the schedule only in the documented part. Extra work begins after written agreement on scope, price, and timing.

Handover

• There is no physical delivery.
• Delivery is by email, protected link, staging, agreed account, or the customer’s domain.
• A live site remains unchanged until the replacement has been reviewed and approved before cutover.
• After full payment, the agreed final files, export, access, and rights are handed over within these Terms and the written scope.

Review and acceptance

The customer sends one consolidated list of visible mismatches within the written-scope period. Where 72 working hours are expressly agreed, silence closes only the current operational stage and does not waive mandatory consumer rights or latent-defect remedies.

Rights and third-party components

After full payment, the Provider assigns to the Customer, in full, all transferable economic intellectual-property rights owned by the Provider or acquired from engaged authors in the agreed individual final result expressly identified in the Specification, including the rights to use the result by any means, authorise or prohibit use by others, reproduce, publish, distribute, publicly display or make available, translate, adapt, modify, incorporate into other works or products, exploit commercially, further assign, and license it. The assignment applies worldwide for the entire term of the relevant rights; the assignment fee is included in the order price and no separate fee is payable. Authors’ moral rights, rights in Customer materials, and rights in third-party components are not assigned; third-party components remain subject to their applicable licences.